I walked into KFC at Forum
Value Mall today (don’t judge me – this post is not about me J). I knew exactly what I wanted so I walked over to an
open counter and while squinting at the crazy offerings on the display board
ordered. A hand politely waved at me. The person taking my order smiled at me,
and pointed to his badge, then motioned me to point at the big hard board menu
in front of him. He moved his hand over his ears and mouth indicating he was
deaf and mute.
I must admit I was slightly
taken aback – this is very unusual in India - but in all politeness I kept my
face straight and found what I wanted in the card in front of me. While I paid
and waited I realized that all the people in five order stations wore the same
badge. The order was taken and filled in no time at all.
As I sat down to eat I
realized I had forgotten to ask for water. Back at the order station I could
not find any water on the menu card in front of me. I was wondering whether I
should point to the soda fountain or try a drink gesture. Reading the confusion
on my face the guy flipped the menu over and pointed to the drink selections.
He obviously was used to confused people like me.
KFC does a lot of things
wrong but this is one thing I must say they are doing very right. Highly
impressed and delighted by their initiative.
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